CUSTOMER SUPPORT & HELPDESK
Customer and technical support is at the heart of our business. To ensure you receive the best in class service when it comes to using your web3 solution, not only will you have a dedicated account manager, we also have a dedicated team of IT professionals as your first contact point, giving you comprehensive support at all times.
WHAT WE CAN DO FOR YOU
DEDICATED CUSTOMER CARE SERVICE
We have a wealth of knowledge when it comes to procurement best practice, and our solution experts are here to help you maximise the benefits of your web3 system. You can also access online video user tutorials and user forums through our Best Practice Network .
TECHNICAL SUPPORT SERVICES
Working with your cross-functional users, rigorous internal and user acceptance tests are carried out to ensure web3 meets all your expectations before handover to the live system. Once live you’ll have access to online support 24/7 with our Interaxions tool.
Your online helpdesk tool available 24/7
Interaxions is a dedicated online helpdesk portal designed for our customers. The single platform allows web3 users to raise, update and monitor tickets against agreed SLAs. You can also view all your support history with just a few clicks.
Keep track of activities that matter most
When users raise a ticket, our dedicated helpdesk team will respond within the agreed SLA. You can then monitor your ticket progress with real-time reporting. And because the web-based platform is optimised for various devices, you can literally login to the system anytime, anywhere, to check on progress or raise any query, fault or issue.
See what our customers have to say about their eProcurement solutions from Wax Digital.
Interview with The Coventry
What has the user uptake been like?
Interview with Eversheds
What were your reasons for selecting Wax Digital?
REQUEST A DEMO
See how our web3 software could benefit your organisation
With some simple information we’ll give you pricing for your specific requirements
CHAT WITH US
If you prefer, why not have an informal online chat with one of our advisors
We’d love to hear from you. Click here to drop us a message or call us on +44 (0)1612678375
MORE WAYS WE CAN HELP
With a wealth of experience working with various types of organisations, we can apply our expertise in developing, refining and implementing eProcurement strategies for your business.
Aligning the project with clear goals and KPIs, our dedicated implementation team ensures a smooth and hassle-free implementation process at every project stage.
INTEGRATED SOURCE TO PAY
Maximise efficiencies, savings and spend compliance throughout the entire procurement lifecycle while integrating seamlessly with back-office, finance and ERP systems.
WHY CHOOSE WAX DIGITAL?
We’re proud of our industry-leading, 98% customer retention rate, but there’s more. See our 8 compelling reasons to talk to us about your next procurement project.