Helpdesk and Support


CUSTOMER SUPPORT & HELPDESK

Customer and technical support is at the heart of our business. To ensure you receive the best in class service when it comes to using your web3 solution, not only will you have a dedicated account manager, we also have a dedicated team of IT professionals as your first contact point, giving you comprehensive support at all times.

WHAT WE CAN DO FOR YOU

DEDICATED CUSTOMER CARE SERVICE
We have a wealth of knowledge when it comes to procurement best practice, and our solution experts are here to help you maximise the benefits of your web3 system. You can also access online video user tutorials and user forums through our Best Practice Network .

TECHNICAL SUPPORT SERVICES
Working with your cross-functional users, rigorous internal and user acceptance tests are carried out to ensure web3 meets all your expectations before handover to the live system. Once live you’ll have access to online support 24/7 with our Interaxions tool.

Wax Digital Feature Highllights

INTERAXIONS

ACCESS INTERAXIONS

Your online helpdesk tool available 24/7

Interaxions is a dedicated online helpdesk portal designed for our customers. The single platform allows web3 users to raise, update and monitor tickets against agreed SLAs. You can also view all your support history with just a few clicks.

Keep track of activities that matter most

When users raise a ticket, our dedicated helpdesk team will respond within the agreed SLA. You can then monitor your ticket progress with real-time reporting. And because the web-based platform is optimised for various devices, you can literally login to the system anytime, anywhere, to check on progress or raise any query, fault or issue.

Wax Digital Feature Highllights

INTERAXIONS

Solutions that help support and apply best practice to your business

Your online helpdesk tool available 24/7

Interaxions is a dedicated online helpdesk portal designed for our customers. The single platform allows web3 users to raise, update and monitor tickets against agreed SLAs. You can also view all your support history with just a few clicks.

Keep track of activities that matter most

When users raise a ticket, our dedicated helpdesk team will respond within the agreed SLA. You can then monitor your ticket progress with real-time reporting. And because the web-based platform is optimised for various devices, you can literally login to the system anytime, anywhere, to check on progress or raise any query, fault or issue.

ACCESS INTERAXIONS

HAPPY CUSTOMERS

See what our customers have to say about their eProcurement solutions from Wax Digital.

Interview with The Coventry
What has the user uptake been like?

Interview with Eversheds
What were your reasons for selecting Wax Digital?

“As part of a new procurement strategy, we evaluated a number of solutions to produce a shortlist of six. Wax Digital’s web3 eSourcing solution ticked all the boxes. They also provided us with access to senior experts to support our strategy development."

“Wax Digital are an incredibly customer focused company and we were very impressed by the system's intuitive interface, the team's specialist skills and their desire to work with us to personalise their system to suit our needs."

NEXT STEPS…

MORE WAYS WE CAN HELP