Wax Digital is dedicated to giving you the best possible support, from initial contact through to implementation and beyond.
Dedicated Project Manager
You will be allocated a dedicated Project Manager who is there to support your organisation throughout the implementation of web3 Purchase to Pay.
The team uses PRINCE2 methodology, ensuring that the web3 implementation meets your requirements and is completed within agreed timescales.
What you can expect
- A Purchase to Pay system that meets your specific requirements
- Sign-off of every stage of the project
- Regular progress reports against SLAs and timescales
Personal Account Manager
Your Account Manager is your key contact within Wax Digital. Throughout implementation, working in conjunction with the Project Manager, they are there to ensure that web3 is delivered seamlessly and according to the project plan.
During your change management phase we can support the process with additional resource and expertise, guiding you through a best practice approach.
Once your new system is live, Account Managers continue to work with you, ensuring you get the best value from web3 by meeting your business objectives through formal reviews and regular on-going communication.
Post launch support
When your Purchase to Pay system is live, the IT team are your first port of call, via the Interaxions system.
This helpdesk support website provides an online tool to submit new support and service requests, provide and receive updates on existing requests and review your entire support history.
Sean McCarrol, Head of IT Services discusses the IT support function at Wax Digital and how it assists clients.
As web3 Purchase to Pay is continually being improved, your organisation is welcome to feed into the development roadmap.
Your Account Manager can discuss your suggestions with you at any time and feed relevant product developments through to the web3 Roadmap Committee.
Alternatively you or your team can attend one of our regular user forums, where you can meet with the Wax Digital, to discuss the current and future developments.
Connecting your ERP and back office systems with web3 Purchase to Pay
Secure and resilient hosting services for your web3 cloud based solution
Questions? Call, email or chat to a member of the team here at Wax Digital