Why Choose Wax Digital?

When you choose Wax Digital you’re getting more than best-of-breed cloud eProcurement software. You’ll get a platform that fits seamlessly into your organisation, delivered by a team that puts the customer first. And you get a partner with a product roadmap directly influenced by the ideas and innovations from you, our customer, to make sure you get maximum adoption and ROI.

Watch this video to find out why we have an industry leading 98% customer retention rate.

FIND OUT WHY WE’RE THE MOST CUSTOMER-CENTRIC ePROCUREMENT PROVIDER

In their latest report, a leading global technology analyst said that Wax Digital is the most accomodating of customer requests and improvements. Here’s how we manage it:

Implementation team and workshops

As soon as your project starts you’ll be assigned a project manager and a delivery team who are focused on a successful implementation. We’ll run workshops and meetings with your stakeholders to ensure your web3 platform fits seamlessly into your organisation.

Dedicated account managers

At Wax Digital, unlike many of our competitors, we have dedicated account managers who act as your web3 champion. None of our account managers handle more than 25 clients, so you get a personal level of customer care, regular account reviews and a chance to tell us what you want web3 to do in the future.

Explainer webinar, videos and guides

It’s tough getting people to buy into new ways of doing things. So, we will provide all kinds of content to help answer any questions your users or suppliers might have about your web3 implementation.

Customer-driven product development

Every customer request for new system functionality is logged in our web3 product development platform. The more popular the request, the quicker it’s accelerated through our quarterly release programme, giving you a direct influence into how your
web3 system is shaped.

Free procurement health checks

After 12 months, you’ve got the option to get a free annual procurement health check. Our consultants will review all your procurement practices and processes. And when they’re finished you’ll get a free report, complete with helpful tips and advice for your procurement team, to help set your procurement change agenda.

web3 user events & workshops

You’ll get an opportunity to make your voice heard at Fusion, our annual user group. The event includes discussion on the web3 product roadmap and chances to tell us what you’d like to see in your system. As well as Fusion, we hold smaller workshop events called Fission, which give you more opportunities to discuss upcoming new web3 features.

Best Practice Network

You can share tips and advice on our Best Practice Network (BPN) a place where you can talk about everything procurement-related, access helpful content such as user guides and blog posts, as well as the chance to share ideas and collaborate with your peers.

Satisfaction surveys

To help us capture as many views as possible we also provide a customer satisfaction survey to all our day-to-day customer contacts. Once compiled we share the results with all customers and update on our progress against all the key topics our stakeholders have raised.

THE WEB’S MOST RECOMMENDED ePROCUREMENT PROVIDER

When Gartner asked customers from the world’s leading Purchase to Pay vendors if they would be willing to recommend them, this is what they said.

oracle

coupa

gep

invalua

waxdigital

basware

jaggaer

sap

synertrade

Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates. As of 7 October 2019.

More reasons to talk to us

INNOVATIVE CLOUD SOFTWARE We're at the forefront of software-as-a-service technologies, investing 18% of turnover into new product development. We're also the only provider to release new functionality quarterly with our free updates to all customers. And, according to a world leading analyst company, we're a "visionary" in our space.
UNIQUE ANYTOANY™ INTEGRATION We're the world's only procurement software provider with an in-house integration platform, web3 Connect. With a code base built from the ground up, we can connect with any finance/ERP system with our unique 'AnyToAny™' connection capabilities.
HIGH USER ADOPTION With our class-leading intuitive user interface, developed by our dedicated team creating software people love to use, there's now 260,000 users of our software worldwide.
PROVEN IMPLEMENTATION SUCCESS From the largest established multi-national organisations to fast growth mid-market businesses, we have over 15 years' experience in delivering successful solutions, with £23bn of spend under management in 102 countries.
POWERFUL ANALYTICS & REPORTING Helping customers meet their audit and compliance goals, and demonstrate compelling systems ROI.
END TO END SERVICE DELIVERY We design, develop, deploy and deliver through our experienced project management, business analyst and help desk teams. We support customer implementations every step of the way.
UNRIVALLED SUPPORT With 99.99% systems availability, 24/365 helpdesk, in-house or client hosting options and ISO27001 accreditation.

Happy Customers

See what our customers have to say about their web3 solution

NHS

"We produce in the region of 20,000 meals, 24 hours a day, seven days per week, so we need a lot of supplies. The system makes it easy to place an order at any time of the day usually with next day delivery. It's also incredibly easy to use - just like online shopping at home" - Head of Catering Services, County Durham and Darlington NHS Trust

Nissan testimonial of Wax Digital's eProcurement solutions

"In Wax Digital web3 we’re confident that we have now found a system and a supplier that can improve the way we do business with our supply chain across Europe and drive significant process efficiencies, controls and savings". - Purchase Systems Development Manager, Nissan Europe

Barratt Developments PLC

"The combination of a highly configurable and intuitive supplier on-boarding and tendering process and a seamless integration layer means that we delivered the system very efficiently right across our complex supply chain". - Group Commercial Director, Barratt Developments

flybe

"We are now driving towards management of all our indirect source to payment processes and some of our direct procurement in web3, with around 2,000 vendors under management with a collective annual spend of more than £500 million." - Director of Procurement & Finance Business Partnering, Flybe

A treble celebration!

Each year 18% of our turnover is re-invested in product development, so we’re proud to be recognised by the industry for delivering value and innovation to our customers.
Read more

Trusted By Brands Worldwide

We’ve worked with many organisations across the world, helping them to address their procurement challenges and meet their business goals.

Center Parcs

WWF

BAE Systems

vitality

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