Why Choose Wax Digital?
When you choose Wax Digital you’re getting more than best-of-breed cloud eProcurement software. You’ll get a platform that fits seamlessly into your organisation, delivered by a team that puts the customer first. And you get a partner with a product roadmap directly influenced by the ideas and innovations from you, our customer, to make sure you get maximum adoption and ROI.
FIND OUT WHY WE’RE THE MOST CUSTOMER-CENTRIC ePROCUREMENT PROVIDER
In their latest report, a leading global technology analyst said that Wax Digital is the most accomodating of customer requests and improvements. Here’s how we manage it:
Implementation team and workshops
As soon as your project starts you’ll be assigned a project manager and a delivery team who are focused on a successful implementation. We’ll run workshops and meetings with your stakeholders to ensure your web3 platform fits seamlessly into your organisation.
Dedicated account managers
At Wax Digital, unlike many of our competitors, we have dedicated account managers who act as your web3 champion. None of our account managers handle more than 25 clients, so you get a personal level of customer care, regular account reviews and a chance to tell us what you want web3 to do in the future.
Explainer webinar, videos and guides
It’s tough getting people to buy into new ways of doing things. So, we will provide all kinds of content to help answer any questions your users or suppliers might have about your web3 implementation.
Customer-driven product development
Every customer request for new system functionality is logged in our web3 product development platform. The more popular the request, the quicker it’s accelerated through our quarterly release programme, giving you a direct influence into how your
web3 system is shaped.
web3 system is shaped.
Free procurement health checks
After 12 months, you’ve got the option to get a free annual procurement health check. Our consultants will review all your procurement practices and processes. And when they’re finished you’ll get a free report, complete with helpful tips and advice for your procurement team, to help set your procurement change agenda.
web3 user events & workshops
You’ll get an opportunity to make your voice heard at Fusion, our annual user group. The event includes discussion on the web3 product roadmap and chances to tell us what you’d like to see in your system. As well as Fusion, we hold smaller workshop events called Fission, which give you more opportunities to discuss upcoming new web3 features.
Best Practice Network
You can share tips and advice on our Best Practice Network (BPN) a place where you can talk about everything procurement-related, access helpful content such as user guides and blog posts, as well as the chance to share ideas and collaborate with your peers.
Satisfaction surveys
To help us capture as many views as possible we also provide a customer satisfaction survey to all our day-to-day customer contacts. Once compiled we share the results with all customers and update on our progress against all the key topics our stakeholders have raised.
More reasons to talk to us
INNOVATIVE CLOUD SOFTWARE We're at the forefront of software-as-a-service technologies, investing 18% of turnover into new product development. We're also the only provider to release new functionality quarterly with our free updates to all customers. And, according to a world leading analyst company, we're a "visionary" in our space.- UNIQUE ANYTOANY™ INTEGRATION We're the world's only procurement software provider with an in-house integration platform, web3 Connect. With a code base built from the ground up, we can connect with any finance/ERP system with our unique 'AnyToAny™' connection capabilities.
- HIGH USER ADOPTION With our class-leading intuitive user interface, developed by our dedicated team creating software people love to use, there's now 260,000 users of our software worldwide.
- PROVEN IMPLEMENTATION SUCCESS From the largest established multi-national organisations to fast growth mid-market businesses, we have over 15 years' experience in delivering successful solutions, with £23bn of spend under management in 102 countries.
- POWERFUL ANALYTICS & REPORTING Helping customers meet their audit and compliance goals, and demonstrate compelling systems ROI.
- END TO END SERVICE DELIVERY We design, develop, deploy and deliver through our experienced project management, business analyst and help desk teams. We support customer implementations every step of the way.
- UNRIVALLED SUPPORT With 99.99% systems availability, 24/365 helpdesk, in-house or client hosting options and ISO27001 accreditation.
Happy Customers
See what our customers have to say about their web3 solution
A treble celebration!
Each year 18% of our turnover is re-invested in product development, so we’re proud to be recognised by the industry for delivering value and innovation to our customers.
Read more
Trusted By Brands Worldwide
We’ve worked with many organisations across the world, helping them to address their procurement challenges and meet their business goals.
Next Steps…
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