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Finance departments falling behind with digital transformation

Millions of invoices delivered by hand, fax and post are still manually processed by UK accounts teams

Four out of five finance professionals have said that their department is not keeping pace with the rest of the organisation’s digital transformation plans, leaving them struggling with productivity, cost and efficiency issues, according to new UK research among senior finance and IT executives.

IT which most commonly leads digital transformation said finance was the department with the greatest need to transform in the survey, although 45% said finance team resistance was hindering this, while 39% said an over reliance on manual processes was holding them back from ‘going digital’.

The study was conducted by Sapio Research and eProcurement provider Wax Digital, surveying over 200 senior finance managers and over 100 IT professionals.

80% of finance professionals admitted they’ve struggled to keep up with the business’ digital goals, with 66% saying they are more paper reliant than other business functions, and 58% unlikely to make decisions or manage approvals electronically.

On average, while two thirds of every financial process is automated or managed electronically, one third of the task still requires manual intervention. The manual work required for some processes can be up to 50%.

Expenses, budgeting and debtor management are among the financial processes with the lowest levels of automation, manually carried out 36.5%, 35% and 34% of the time respectively.

But it is invoice management that is most in need of modernisation, with 66% of supplier invoice data needing to be manually rekeyed and processed. A surprising 9% of invoices are still delivered by fax, while 19% come though the post, 15% are hand delivered, and 23% arrive via email. In contrast, only 11% of invoices arrive through e-invoicing portals, while 20% come via direct integration between suppliers’ billing systems and customers’ financial systems. 3% of invoices are delivered through ‘other’ means.

According to Gartner the typical cost of manually processing an invoice is typically between £4 and £25 per invoice, and in some cases is as high as £50. Organisations without automated invoicing processes in place are therefore losing money compared to their more digitally enabled competitors who can make these processes more efficient.

Accounts payable and accounts receivable – both one-third manual – are the two financial processes considered by the business to be in greatest need of digital transformation. Invoice processing is also in the top two financial activities that businesses say need to be addressed in order to increase efficiency, and the top outcomes that businesses wish to see from this include:

  • Improving productivity, for 65%
  • Removing paper from the department, for 65%
  • Identifying cost savings, for 50%.

Daniel Ball, director at Wax Digital, says: “By their own admission and the opinions of those leading the digital cause, it’s clear that finance is lagging behind other departments when it comes to digital transformation but is in great need of change in areas such as how it manages its invoices.

“The whole business, including senior management, needs to be on-board with leading a digital transformation for finance so that it matches the innovation shown by departments such as sales and marketing. For example, there’s exciting potential for finance teams to utilise Artificial Intelligence with applications such as robotic process automation, to reduce time spent on manual processes involved in areas such as reporting and transactions, and minimise tasks such as scanning invoices that are prone to human error. The finance team and the business in general needs to adopt a progressive way of thinking in order for the department to reach that stage.”


About the research

The research was conducted by Sapio Research and Wax Digital in September 2017.

The survey targeted senior managers with a responsibility for finance in medium to large UK enterprises. 33% were CEOs, business owners or MDs, 11% were ‘C-Level’, 31% were directors and 25% were senior managers. 44% of respondents were from organisations with 50-249 staff, 37% had 500-999 staff and 19% had over 1000 staff.

The survey also targeted IT management. 38% were IT directors, 40% were IT managers and 22% were other IT staff. 32% worked in businesses with 50-249 employees, 29% within businesses with 500-999 employees and 39% within businesses with 1000+ employees.

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