As COVID-19 (the coronavirus) continues to impact the global community, we want to update you on the steps we have taken to ensure your services with Wax Digital remain uninterrupted.
Based on guidance from the World Health Organization (WHO) and local health authorities, we have adjusted our already robust business continuity plan with specific steps to account for COVID-19.
For you as a Wax Digital customer, this means:
- You can rest assured that the performance of our solutions will not be impacted. Our solutions are designed to be deployed, maintained, supported, and upgraded fully remotely
- The professional services team continues to drive your ongoing and new projects, deployments, and training remotely or on-site where appropriate and in accordance with government and corporate guidelines. We use online collaboration tools to ensure excellent communication as well as timely delivery
- Our customer support team continues to handle your inquiries via the usual channels – our cloud-based global support portal, email or phone
In addition to the above, we have asked some employees to work from home. We’ve also asked our team to limit their travel where possible and conduct communications on the phone or over the web.
As a global organisation, we’ve got the infrastructure and processes in place to work entirely remotely. Our team already makes use of online collaboration tools, video conferencing, instant messaging and other solutions to support you and your business effectively.
This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.
If you’ve got any questions or concerns about this, please drop us a line to firstname.lastname@example.org, or contact your account manager.