Customer Support
Your customer services team are your first contact point to raise any queries about your web3 solution, ensuring you have the technical support you need wherever you are in the world.
Interaxions is an online helpdesk portal, available 24/7, which allows web3 clients to raise, update and monitor tickets against agreed SLA’s.
If you have a web3 query, fault or issue that needs our support, you can quickly and easily login to Interaxions and raise a support ticket. Our Helpdesk team will respond within your agreed service level agreement timescale, and you can monitor your ticket progress with real-time reporting.
If you don’t have a login and need assistance please call or email:
Standard helpdesk hours are 9am – 5.30pm during the UK working week
Do you have a procurement best practice related question, or need help using your web3 system? Then head over to the Best Practice Network (BPN) to access user guides across all products, procurement discussions, blogs and articles and the latest Wax Digital events.
If you’re not yet signed up, simply register by filling out the simple form and we’ll quickly approve your access.
