What we collect
When you use this Website you may provide us with and/or we may collect personal information about you such as:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We (and our representatives) require this personal information to understand your needs and provide you with a better service, and we may use your information for the following reasons:
- internal record keeping
- to improve our products and services
- to deal with your queries
- to periodically send promotional emails about new products, events, special offers or other information which we think you may find interesting using the email address which you have provided
- to contact you from time to time for market research purposes. We may contact you by email, phone, fax or mail using the details which you have provided
- to customise the website according to your interests (as notified to us from time to time or determined by our use of your personal information).
Who may use your personal information
We (and our business partners) may contact you from time to time to tell you about products or services the same or similar to those that you have enquired about or about other matters that we believe may be of interest to you.
If you do not want us to contact you in this way you can “opt-out” by: clicking the unsubscribe link on received emails or by writing to us at Wax Digital, Grafton House, Grafton Street, Hyde, Cheshire SK14 2AX (marking your correspondence FAO The Marketing Team) or via email to email@example.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We cannot, however, guarantee that these measures are, or will remain, adequate.
A cookie is a small file of numbers and letters that is placed on your computer hard drive by the websites that you visit.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For more information about cookies and how you can modify your browser settings please visit: http://www.aboutcookies.org
The Cookies we use
Our website uses a number of cookies. Our cookies do not contain any personally identifying information.
We use traffic log cookies to identify which pages are being used, in what order and for how long. This helps us analyse data about webpage traffic and improve our website in order to tailor it to visitor needs. We only use this information for statistical analysis purposes, all user data is anonymous.
Wax Digital accesses our website visitor tracking information via Google Analytics and Bing Webmaster Tools. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html and the Microsoft position here http://www.microsoft.com/privacystatement/en-gb/bing/default.aspx.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
To find out more please visit YouTube’s embedding videos information page.
Wax Digital offers a live chat service for website visitors which can be accessed via our contact page. This service is provided by Parker Software and is called WhosOn. The WhosOn cookie is a domain cookie that allows visitors to our website to be invited to use the live chat service.
This cookie is not accessible by Parker Software, or by any other website using WhosOn. The cookie does not contain any personal information, only a randomly generated ID to allow the session of the visitor to be maintained.
For the Live Chat function, a cookie is placed on your computer to identify your visit to our website so that our Live Chat can provide you with the best service. This cookie is linked to identifiable information that we hold about your activity to this website.
This cookie does not hold any private information on your computer, or allow tracking of your visits to other websites.
On the footer panel of our website you will see ‘social buttons’ which are links to Wax Digital profiles on other websites such as Twitter, Facebook, LinkedIn and YouTube.
Within the News section of our website we also utilise ‘social buttons’ which allows users to share those web pages and information with other websites.
In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Wax Digital. You should be aware that these sites may collect information about what you are doing all around the internet, including on Wax Digital’s site. If you click on any of these buttons, these sites will be registering that action and may use that information.
We advise that you should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Links to other websites
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Wax Digital, Grafton House, Grafton Street, Hyde, Cheshire SK14 2AX.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us at firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.