Quality Policy

Wax Digital Ltd is Europe’s leading provider of on-demand purchase-to-pay and sourcing solutions. Our business centres on understanding and meeting the needs of our customers, who are large and mid-sized organisations, particularly those with large user communities and/or complex business process requirements. Our intuitive software suite is delivered entirely via web browser and can rapidly be deployed and integrates seamlessly with existing ERP systems.

In support of our commitment to continually improve quality and customer service, we operate an ISO 9001 certified Integrated Management System (IMS) that enables us to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, to facilitate opportunities to enhance customer satisfaction, to address risks and opportunities associated with our context and objectives and to demonstrate conformity to specified quality management system requirements.

The IMS defines the context of the organisation, its compliance requirements and its scope, specifies standards and principles that guide all activities relating to quality and customer service and constitutes a framework for setting quality objectives at relevant functions and levels that are consistent with this Policy, are measurable, take into account applicable requirements, are relevant to conformity of products and services and to enhancement of customer satisfaction and are appropriately recorded, monitored, communicated and updated.

This Quality Policy is established, implemented and maintained by our senior management team, is reviewed to ensure that it remains appropriate to the purpose and context of our organisation and supports its strategic direction and is supported by additional topic-specific policies, which further mandate the implementation of quality and customer service controls, that are structured to address the needs of defined target topics and/or groups.

Definitions

The terms and definitions given in ISO 9000:2015 apply, including:

‘Quality’: the adjective quality applies to objects and refers to the degree to which a set of inherent characteristics fulfils a set of requirements (an object is any entity that is either conceivable or perceivable and an inherent characteristic is a feature that exists in an object).

‘Management system’: set of interrelated or interacting elements of an organisation to establish policies and objectives and processes to achieve those objectives.

Leadership and Commitment

We commit to satisfy applicable requirements and to continual improvement of the IMS.

With respect to the IMS, our commitments include:

  1. taking accountability for the effectiveness of the IMS;
  2. ensuring that the Quality Policy and Quality Objectives are established for the IMS and are compatible with the context and strategic direction of our organisation;
  3. ensuring the integration of the IMS requirements into our business processes;
  4. promoting the use of the process approach and risk-based thinking;
  5. ensuring that the resources needed for the IMS are available;
  6. communicating the importance of effective quality management and of conforming to the IMS requirements;
  7. ensuring that the IMS achieves its intended results;
  8. engaging, directing and supporting persons to contribute to the effectiveness of the IMS;
  9. promoting improvement;
  10. supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.
Customer Focus

With respect to customer focus, our commitments include ensuring that:

  1. customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
  2. the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
  3. the focus on enhancing customer satisfaction is maintained.
Communicating the Quality Policy

This Quality Policy is:

  1. available and maintained as documented information;
  2. communicated, understood and applied within the organisation;
  3. available to relevant interested parties, as appropriate.
Responsibilities and Authorities

Binding general and specific responsibilities and authorities for defined roles relevant to quality and customer service are assigned by senior management and communicated and understood throughout the organisation as defined in the IMS.