The State of Digital Transformation

This report examines four disciplines where digital transformation has affected senior employees in management roles.

Our reliance on digital technologies has increased substantially over the past decade, as businesses move away from owned hardware to embrace subscription-based cloud services. But how has this digital transformation affected individual workers? And how well do non-digital natives feel they’ve coped with the shift towards this new, agile way of working?

To explore these questions, Wax Digital launched a study to examine the impact of digital transformation, focusing on senior figures in IT, procurement, HR and finance. We wanted to learn how individuals perceive digitalisation, and to what extent they believe it has changed their disciplines – for better or for worse.

A total of 200 respondents (50 from each of the four disciplines listed above) completed the survey, providing a fascinating insight into the impact of digitalisation, its pain points and how people, specifically non-digital natives, could have been better prepared for the demands of embracing new ways of working.

Explore the key insights from our survey in the interactive guide below.

Test your instincts before reading the results

How digital transformation sparks changes in roles

One of the key things we set out to find out is to what extent digitalisation has affected roles in procurement, HR, IT and finance. As cloud-based software propagates and IT systems more advanced, it’s safe to assume that a shift in the digital landscape would have a considerable impact on individual ways of working.

Is sufficient training provided to businesses undergoing digital transformation?

With digital transformation capable of affecting processes and working practices at every level, training is essential to ensure that people are well versed in emerging technologies. But just how well-prepared do workers feel regarding digitalisation, particularly those who aren’t native to new technology in the workplace? And has a lack of sufficient training in upcoming working practices affected some job roles more than others?



The challenges faced by teams adapting to new technologies

Adapting to emerging technologies and automated processes, often with little training and at short notice, raises challenges for workers at every level. To understand problems surrounding digitalisation, we wanted to find out if decision makers and mid-management staff think that adapting to new technologies has made their job more difficult.


Does digital transformation impact on efficiency

A principal benefit of embracing digitalisation is the positive impact it can have on efficiency, with streamlined workflows and automated processes making everyday working practices more efficient and less energy intensive. But do decision makers and managers agree with this sentiment? And do individual workers believe that new technologies have made them more efficient at work?


Changing businesses and their need for an expert

Introducing greater digital processes within a business is usually the decision of senior stakeholders, with workers having to adapt quickly to new working practices that they may not be ready for. From our pool of IT, HR, procurement and finance respondents, we wanted to find out how they felt their business’ digital transformation could have been improved – from a longer rollout time and improved communication – to more training from digital experts and input from employees.

How do different disciplines perceive innovation?

Businesses take different approaches to digitalisation. Some follow discipline best practices, taking the time to ensure the transformation is implemented efficiently and that staff are fully up to speed with the technology. Others favour speed, time and cost -eager as they are to implement the new technology without draining resources. But how do workers feel their business benchmarks in terms of digital implementation within their discipline?

Is there any correlation between the support offered by a business and their employee’s engagement?

As part of our research, we considered the relationship between employee engagement and company support, evaluating the extent employees engage with digitalisation but perhaps aren’t given the right level of support from their company. To do this, we used the answers from the survey to assign specific scores to each respondent, focusing on two critical aspects of digital transformation; employee engagement and company support.

Explore the findings from this research in the chart below.

What we think about the data

The results from the survey reveal fascinating insights into how digital transformation is perceived by individual workers, providing a clear view of the impact of digitalisation on IT, procurement, HR and finance roles.

One of the key takeaways from the data is the perceived lack of training surrounding digital adoption. A total of 52% of respondents stated that they didn’t feel they received sufficient training as part of their company’s digital rollout, while an additional 35% said that help and insight from an expert would have improved their business’ digital transformation.

What’s most interesting is that individuals in procurement roles felt they had the least training in mastering new digital technologies, with 72% saying that they didn’t receive sufficient support in this area. This raises questions about what more can be done to ensure procurement professionals are supported when asked to adapt to new technologies and digital processes. After all, businesses only stand to benefit by ensuring that their personnel are clued-up and able to take full commercial advantage of new technologies.

We are happy to share the outcome of our research and the interactive media used in this page. If you’re interested in using it, please get in touch.